Terms of service

TERMS AND CONDITIONS

These terms and conditions (“Terms”, “Agreement”) are an agreement between Reteller.net doo (“Reteller”, “us”, “we” or “our”) and you (“User”, “Client”, “Buyer”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the reteller.net website (“Website”) and any of its products or services (collectively, “Services” or “Content”). Reteller.net provide business services that include, but are not limited to content writing, editing and copywriting for a range of industries namely biotechnology, medicine, agriculture, the environment, and different types of target markets. Please read these Terms and Conditions carefully before using this platform.

Your access to the site

To become a User and access our services through the website you must create an account. You must be at least 18 years of age or older to use this website. By using this Website and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Website you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Services/Content

In the course of obtaining our Services (“Content”) Client may provide us with their own material for which the Client shall have sole responsibility regarding the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to of all submitted material. But, the Client will grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the material submitted solely as required for the purpose of providing Services for the Client. Unless specifically permitted by the Client, we will not use, reproduce, adapt, modify, publish or distribute the Content created for the Client for commercial, marketing or any similar purpose. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any material submitted by the Client that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.

Content purchase and delivery deadlines

Reteller provides original content for purchase following initial requests made by the Client and in accordance with the pre-defined criteria. In order to make a drafting content on a given topic it is necessary for the provider to carry out the research on the subject in question. Deadlines for Clients to receive content are optional (from two to four business days) and are negotiable for custom made content. “4 – business days” means that Content will be delivered within four (4) business days, which starts 24 hours after the Client made purchase. Two (2) business days means that Content will be delivered within two business days, which starts 24 hours after the Client made purchase. After receipt of content, Client has three (3) business days to review the Content and request changes. After this time period the Client shall be deemed to have accepted it and no further revisions can be made.

Important: To order our services, you need to send us an email first. Please note that our services are currently payable through an invoice.

Our automatic payment/ordering gateway platform is not currently in use.

Before using order processing software on our platform, you need to send us an email describing your projects and deadlines. We will respond within 24 hours, to assist you further in the process and help you choose content type and delivery options. Please note that you need to receive our project approval to continiue with ordering process.  

Ownership of the Service/Content

Upon Client’s payment and acceptance of the Content provided by us, Reteller automatically and irrevocably assigns all rights of such Intellectual Property Rights to the Client.

Billing and payments

The website uses integrated payment service that enables Clients to make payments for our Services. We use third-party payment processors to assist us in processing your payment information securely. Sensitive and private data exchange between the Website and its Clients happens over a SSL secured communication channel and is encrypted and protected with digital signatures. By using the payment service you agree to pay for any amounts that you authorize us to charge against your credit card, bank account, or PayPal. Such payments, once authorized, are final. Reteller reserves the right to seek remuneration from you, and you will reimburse Reteller, if Reteller discovers erroneous/duplicate transactions, or Reteller receives a charge back from any Buyer’s credit card company, bank, or PayPal or obtaining reimbursement from you by any other lawful means, for any reason. Failure to pay for reimbursements of charge backs will result in termination of your Account. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to pricing, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Uptime guarantee

We offer a Service uptime guarantee of 99% of available time per month. The service uptime guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you or your activities; (3) outages that do not affect core Service functionality; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.

Backups

We perform regular backups of the Website and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will restore backups automatically to minimize the impact and downtime.

Links to other websites

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by Reteller or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Reteller. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Reteller or Reteller licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Reteller or third-party trademarks.

Disclaimer of warranty

You agree that your use of our Website or Services is solely at your own risk. You agree that such Service is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Reteller, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Reteller has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Reteller and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Reteller for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify and hold Reteller and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Belgrade, Serbia without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Serbia. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in Belgrade, Serbia, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are is free to assign any of its rights or obligations hereunder, in whole or in part, to any third-party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do we may notify you by posting a notice on our website and our social media pages with an updated revision date. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting us

If you have any questions about this Agreement, please contact us. This document was last updated on November 20, 2018


Disclaimer

This disclaimer (“Disclaimer”, “Agreement”) is an agreement between Reteller.net doo (“Reteller”, “us”, “we” or “our”) and you (“User”, “Client”, “Buyer”, “you” or “your”). This Disclaimer sets forth the general guidelines, terms and conditions of your use of the reteller.net website and any of its products or services (collectively, “Website” or “Services”).

Representation

Any views or opinions represented in this Website belong solely to the Content creators and do not represent those of people, institutions or organizations that the Reteller or creators may or may not be associated with in professional or personal capacity, unless explicitly stated. Any views or opinions are not intended to malign any religion, ethnic group, club, organization, company, or individual.

Content and postings

You may not modify, print or copy any part of the Website. Inclusion of any part of this Website in another work, whether in printed or electronic or another form or inclusion of any part of the Website in another website by embedding, framing or otherwise without the express permission of Reteller is prohibited. You may submit comments for the Content available on the Website. By uploading or otherwise making available any information to Reteller, you grant Reteller the unlimited, perpetual right to distribute, display, publish, reproduce, reuse and copy the information contained therein. You may not impersonate any other person through the Website. You may not post content that is defamatory, fraudulent, obscene, threatening, invasive of another person’s privacy rights or that is otherwise unlawful. You may not post content that infringes on the intellectual property rights of any other person or entity. You may not post any content that includes any computer virus or other code designed to disrupt, damage, or limit the functioning of any computer software or hardware. By submitting or posting Content on the Website, you grant Reteller the right to edit and, if necessary, remove any Content at any time and for any reason.

Compensation

This Website accepts forms of sponsorship, paid insertions or other forms of compensation. Reteller is compensated to provide opinion on products, services, websites and various other topics. Even though Reteller receives compensation for our posts or advertisements, we always give our honest opinions, findings, beliefs, or experiences on those topics or products. The views and opinions expressed on the Website are purely of Reteller. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question. Sponsored content, advertising space or post will always be identified as such. Some of the links on the Website may be “affiliate links”. This means if you click on the link and purchase an item, Reteller will receive an affiliate commission.

Indemnification and warranties

Reteller guarantees the accuracy, reliability and completeness of the information and content on, distributed through or linked, downloaded or accessed from this Website. Information on the Website is for general information purposes only and is not intended to provide legal, financial, medical, or any other type of professional advice. Please seek professional assistance should you require it. Furthermore, information contained on the Website and any pages linked to from it are subject to change at any time and without warning. We reserve the right to modify this Disclaimer at any time, effective upon posting of an updated version of this Disclaimer on the Website. When we do we may notify you by posting a notice on our website and our social media pages with an updated revision date. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of this disclaimer

You acknowledge that you have read this Disclaimer and agree to all its terms and conditions. By accessing the Website you agree to be bound by this Disclaimer. If you do not agree to abide by the terms of this Disclaimer, you are not authorized to use or access the Website.

Contacting us

If you have any questions about this Disclaimer, please contact us. This document was last updated on November 20, 2018


Refund policy

Since our Website offers non-tangible, irrevocable goods we do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Refund requests made after client have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase. Please make sure that you’ve carefully read product description before making a purchase.

Contacting us

If you have any questions about this Policy, please contact us. This document was last updated on November 20, 2018